The entire staff is kind and caring and they love all their residents. [They] are always bright and cheerful no matter what life throws at them during their working hours...Rachel P, daughter of resident
Each resident at Upton House has a unique care package, based on individual needs and choices. This approach, which include 24-hour attendance, is made possible by our high staffing-levels, plus the skills and capabilities of our team. And, of course, a strong philosophy that puts our residents first and offers them the maximum possible choice in every aspect of their lives. Detailed information is available from Upton House, but we hope this summary will answer many of your questions.
We have an excellent care team comprising a Home Manager, Mr Chris Stewart, Registered Care Manager, Kim Phillips, Care Practitioners and Care Assistants, two chefs, two housekeepers and a full-time gardner/groundsman.
...Thank you for making the last chapter of Lizzie's life so beautiful… Words cannot say how much you all mean to me.Linda Smith, relative of resident
All our staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened, references are always followed-up and they are also Disclosure and Barring Service (DBS – previously CRB) checked. During induction all staff are trained in-house by experienced qualified senior staff. We insist that all Care Assistants hold a minimum of NVQ level 2 in Care, and all new members of staff must train to achieve this important qualification.
Staff are provided training for such topics as Dementia, Food Hygiene, Moving and Handling, Infection Control, First Aid, SOVA, Health & Safety, End of Life Care and Medication Administration.
We have excellent working relationships with outside professionals such as Mental Health and Home Treatment teams, GPs, District Nurses, Intermediate Care teams, speech therapists, domiciliary dentists, opticians, etc.
There are regular visits from a hairdresser, beautician and chiropodist, as well attendance by domiciliary dentists and opticians when necessary.
Although not compulsory, we offer a range of activities which are designed to encourage the client to keep mobile, and most importantly, take an interest in life.
Our policy on 'Therapeutic Activities' takes into account a resident's interests, skills, experiences, personality and medical condition. Staff encourage and in certain instances help residents to pursue their hobbies and interests.
Games and amusements:
Residents can play cards, Scrabble and draughts, and can also try their hand at cake decorating.
Daily activities with the staff include:
- Chatting to Residents
- Going for walks
- Playing games (Skittles, Jacks)
- Armchair exercises
- Reading letters/magazines/newspapers
- Helping to choose books
- Live music, singalongs and dancing
- Maintaining life-long hobbies, crossword puzzles etc
- POETS corner on a Monday
- Arts & Crafts
All activities are geared to a resident's needs and capabilities. Examples are:
- Going out with family & friends
- Walks around grounds of Upton House
- Summer BBQ
- Firework display
- Tea parties
- Church service
To provide respite for relatives or other carers for someone with dementia, including Alzheimer's, we are able to provide residential short-stay residential care by individual arrangement.
We also provide a home for residents up until the end of their lives, providing continuity of care and a familiar environment in which they can feel comfortable and safe. We also have the skills and training to ensure that medical and other treatment is always available, ensuring the best possible care at all times. Subject to Doctors agreement.
Support for families
The care team has regular meetings with families to discuss any worries they may have. They also regularly take photos to share with relatives, especially important if they live at a distance.